Insurance Coverage
for Our Virutal IOP

According to current regulations, using insurance at Thrive’s virtual intensive outpatient program is not mandatory. We offer self-pay alternatives for those preferring to pay directly for services. It’s important to note that if you opt out of using insurance initially and decide to seek reimbursement later, Thrive cannot assure that your insurance will approve or cover the treatment retroactively. Remember, your treatment remains confidential, protected under HIPAA, ensuring the privacy of the care received by you or your loved one.

After you submit your insurance details, including the information from both the front and back of your insurance card, our specialized Benefits Team will contact your insurance provider to verify and secure all the benefits you’re entitled to for care at Thrive’s virtual intensive outpatient program.

After our Benefits Team receives your policy information, one of Thrive’s skilled financial counselors will review your benefits and inform you about which services are covered or not under your policy. They will clarify the costs associated with your care, detail the portion covered by your insurance, and outline any out-of-pocket expenses you may need to cover.

Insurance policies vary widely. Once we’ve determined the benefits your policy provides, Thrive’s team of skilled utilization case managers will engage with your insurance provider to secure any required authorizations for your treatment. If any issues arise, we’ll contact you for additional details.

We also advise you to get in touch with your insurance provider directly to confirm your coverage specifics with Thrive.

Once you receive care, Thrive will bill your insurance company for all services provided. If there are any complications, a member of our business office team will reach out to you for any extra information required to process your insurance claims.

Our knowledgeable financial counselors will review any patient responsibilities or outstanding balances you might have for your care at Thrive. Typically, balances are settled before receiving care or arranged into a payment plan during your engagement with Thrive. After your insurance provider has processed all your claims, Thrive will directly bill you for any remaining balance. Insurance companies may take 60+ days to settle claims for care. Once your insurance has paid all claims, we will invoice you for any residual balances.