FAQs for Our
Virutal IOP

According to current regulations, using insurance at Thrive’s Virtual IOP is not mandatory. We offer self-pay alternatives for those preferring to pay directly for services. It’s important to note that if you opt out of using insurance initially and decide to seek reimbursement later, Thrive cannot assure that your insurance will approve or cover the treatment retroactively. Remember, your treatment remains confidential, protected under HIPAA, ensuring the privacy of the care received by you or your loved one.

After you submit your insurance details, including the information from both the front and back of your insurance card, our specialized Benefits Team will contact your insurance provider to verify and secure all the benefits you’re entitled to for care at Thrive’s Virtual IOP.

After our Benefits Team receives your policy information, one of Thrive’s Virtual IOP skilled financial counselors will review your benefits and inform you about which services are covered or not under your policy. They will clarify the costs associated with your care, detail the portion covered by your insurance, and outline any out-of-pocket expenses you may need to cover.

Insurance policies vary widely. Once we’ve determined the benefits your policy provides, Thrive’s Virtual IOP team of skilled utilization case managers will engage with your insurance provider to secure any required authorizations for your treatment. If any issues arise, we’ll contact you for additional details.

We also advise you to get in touch with your insurance provider directly to confirm your coverage specifics with Thrive.

Once you receive care, Thrive will bill your insurance company for all services provided. If there are any complications, a member of our business office team will reach out to you for any extra information required to process your insurance claims.

Our knowledgeable financial counselors will review any patient responsibilities or outstanding balances you might have for your care at Thrive. Typically, balances are settled before receiving care or arranged into a payment plan during your engagement with Thrive. After your insurance provider has processed all your claims, Thrive will directly bill you for any remaining balance. Insurance companies may take 60+ days to settle claims for care. Once your insurance has paid all claims, we will invoice you for any residual balances.

Our Intensive Outpatient Program (IOP) provides nine hours of group sessions each week, a standard recognized by both evidence-based practices and insurance providers as the optimal amount of treatment time for this level of care.

Participating in nine hours of group sessions weekly offers the opportunity to build relationships with peers, acquire new skills, and discuss challenging topics under the guidance of a skilled and empathetic mental health professional. This approach has been shown to enhance mental health outcomes and promote lasting recovery.

At Thrive, a typical week includes three primary components, totaling 9-11 hours of group therapy:

• Three 50-minute sessions held on three different days, focusing on:
  • Addressing individual mental health concerns
  • Group discussions to share thoughts and emotions
  • Experiential activities, such as creative arts (e.g., music, drawing) and mindfulness practices (e.g., yoga, mindfulness)
• A 50-minute one-on-one session with a dedicated primary therapist
• A 50-minute family therapy session

The group size is capped at nine clients, with the average group consisting of six to eight members.

Clients are matched in groups with individuals of similar ages, who share comparable mental health needs and objectives. Additionally, specific life experiences are taken into account when devising your tailored treatment plan.